Arcadia Healthcare Solutions is looking for an Applications Analyst to be responsible for service request investigation and resolution, providing input for defining user needs and solution-specific testing. The Application Analyst will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. In this role you will be responsible for thorough documentation related to investigation and issue resolution.
Position requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer to both internal and external customers, maintaining awareness of current application functionality and its relationship to application specific database tables. Adherence to customer access, quality standards, and customer notification policies and procedures is focus and primary function of role. Role requires individual to be accountable for communicating and working with the customer and internal Arcadia resources to resolve key issues. Some daily responsibilities are as follows: